Frequently Asked Questions
Everything you need to know about shopping with The LAIKA Shop.
How long does shipping take?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your process and receive a prepaid shipping label.
How do I find my correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or sizing down for a tailored look.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and flexible payment options via Klarna and Afterpay.
Are your materials sustainably sourced?
At The LAIKA Shop, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton, recycled polyester, or eco-friendly dyes, and we aim for 100% sustainability by 2025.
Can I change or cancel my order after it's placed?
To ensure fast delivery, we begin processing orders immediately. You can modify or cancel your order within 60 minutes of purchase by contacting our support team via live chat.